Shipping policy

Shipping Policy

Thank you for shopping with Pink Lane. We want your order to make its way to you as smoothly as possible. Please review the information below regarding order processing, shipping, tracking, and delivery.

Order Processing

Orders may require processing time before they are shipped. Processing times can vary depending on the item, order volume, weekends, holidays, and supplier availability.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

Please note that processing time is separate from shipping and delivery time.

Estimated Delivery Times

Delivery times vary depending on your location, the items ordered, carrier availability, and other factors outside of Pink Lane's control.

Estimated delivery dates shown at checkout or provided with tracking information are estimates and are not guaranteed delivery dates.

While we work with our fulfillment partners to have orders processed and delivered as quickly as possible, occasional carrier, weather, holiday, customs, or other unforeseen delays may occur.

Shipping Costs

Shipping costs, when applicable, will be displayed at checkout before you complete your purchase.

Any available free-shipping offers or promotions will also be reflected at checkout when the order qualifies.

Tracking Your Order

When tracking is available, you will receive your tracking information after your order ships.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

If your tracking information has not updated for an extended period or you have concerns about your shipment, contact us at pinklaneessentials@gmail.com with your order number.

Orders With Multiple Items

If you purchase multiple items in the same order, your items may be shipped separately and arrive in more than one package.

You may receive separate tracking information for each shipment. There is no need to worry if one item arrives before another.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing your purchase.

If you notice an error in your shipping address, contact us at pinklaneessentials@gmail.com as soon as possible. We will do our best to make the correction, but we cannot guarantee that an address can be changed once an order has begun processing or has shipped.

Pink Lane is not responsible for orders delivered to an incorrect address provided by the customer.

Delayed or Missing Packages

Shipping carriers may occasionally experience delays that are outside of Pink Lane's control.

If your package appears to be significantly delayed, please check your tracking information first. If you still need assistance, contact us at pinklaneessentials@gmail.com with your order number and we will help you review the shipment.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, we recommend:

Checking around your delivery location, including porches, mailboxes, parcel lockers, side doors, and other secure areas.
Checking with household members or neighbors who may have accepted the package.
Allowing a short period of time, as some carriers may mark packages as delivered shortly before the package physically arrives.
Contacting the shipping carrier directly for additional delivery information.

If you still cannot locate your package after taking these steps, contact us at pinklaneessentials@gmail.com and we will assist you with the next steps.

Lost or Returned Packages

If a package appears to have been lost in transit, please contact us so we can review the tracking information and determine the appropriate next steps.

If an order is returned to sender because of an incorrect or incomplete address, unsuccessful delivery attempt, or other customer-provided delivery issue, additional shipping charges may apply if the order needs to be shipped again.

International Shipping

International orders may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, import taxes, or fees charged by their local authorities.

Customs processing may also cause additional delivery delays outside of Pink Lane's control.