Refund policy

REFUND & RETURN POLICY

Last updated: August 18, 2026

We want you to love the little things you bring home from Pink Lane. If something isn't quite right with your order, we're here to help.

15-DAY RETURN POLICY

Pink Lane accepts eligible return requests submitted within 15 days of delivery.

To be eligible for a return, your item must be:

♡ Unused and unworn
♡ In the same condition in which you received it
♡ In its original packaging, when applicable
♡ Accompanied by your order information or other proof of purchase

Items that show signs of use, wear, damage caused after delivery, or alteration may not be eligible for return.

STARTING A RETURN

Before sending an item back, please contact Pink Lane through our Contact page with your order number and reason for the return.

Returns must be approved before being sent back. Please do not send a return to an address listed on a shipping package without first receiving return instructions from Pink Lane.

If your return is accepted, we will provide instructions on where and how to send your package.

Items returned without first requesting a return may not be accepted.

RETURN SHIPPING

For standard returns, such as a change of mind, the customer is responsible for return shipping costs unless otherwise stated by Pink Lane.

Original shipping charges, if applicable, are non-refundable unless the return is the result of an error on our part.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible after delivery.

Please include:

♡ Your order number
♡ A description of the issue
♡ Clear photos of the item
♡ Photos of the packaging when relevant

We will review the issue and determine the appropriate resolution.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, certain personal-use or beauty-related products may not be eligible for return once they have been opened, used, worn, or removed from their original packaging.

We also cannot accept returns for:

♡ Gift cards
♡ Items marked final sale
♡ Items damaged through misuse or improper care
♡ Items returned outside the 15-day return period

If you're unsure whether your item is eligible, contact us before sending it back.

EXCHANGES

Pink Lane does not currently offer direct exchanges.

If you would like a different item or color, you may return an eligible item in accordance with this policy and place a new order for your preferred item.

REFUNDS

Once your approved return has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please remember that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

CANCELLATIONS & ORDER CHANGES

Orders may begin processing shortly after they are placed.

If you need to cancel an order or make a change, please contact us as soon as possible. We'll do our best to accommodate your request, but we cannot guarantee cancellations or changes once fulfillment has begun.

LATE OR MISSING REFUNDS

If you've been notified that a refund was issued but haven't received it yet, please allow time for your bank or payment provider to process the transaction.

If a reasonable processing period has passed and your refund still hasn't appeared, contact us and we'll help you look into it.