RETURNS AT PINK LANE
Changed your mind?
It happens. ♡
We want you to love the little things you bring home from Pink Lane. If something isn’t quite right with your order, we’re here to help make the next step simple.
Returns
♡ Return window: Return requests must be submitted within 15 days of delivery.
♡ Item condition: Items must be unused, unworn, and returned in their original condition and packaging.
♡ Return approval: Please contact us before sending anything back. Returns must be approved before they are shipped.
♡ Return shipping: Unless your item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
♡ Damaged or incorrect items: If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and photos of the item and packaging.
Refunds
♡ Once your approved return is received and inspected, we’ll let you know whether your refund has been approved.
♡ Approved refunds will be issued to your original payment method.
♡ Please allow additional time for your bank or card provider to process and post the refund after it has been issued.
♡ Original shipping charges, if applicable, are non-refundable unless the return is due to an error on our end.
Items That Cannot Be Returned
For hygiene and safety reasons, certain personal-use or beauty-related items may not be eligible for return once opened, used, or removed from their original packaging.
Cancellations & Order Changes
Orders begin processing shortly after they are placed. If you need to cancel or make a change, contact us as soon as possible. We’ll do our best to help, but we cannot guarantee changes or cancellations once fulfillment has begun.
Have a problem with your order?
Reach out to us and we’ll help you figure out the next step. ♡